Privacy Policy
Effective Date: February 1, 2026
This Privacy Policy describes how Drive Car Rental, Inc. (“Drive”, “we”, “our”, or “us”) collects, uses, shares, and protects personal information when you use our website, mobile services, booking system, AI support tools, and related services (collectively, the “Platform”).
1. Scope of This Policy
This Privacy Policy applies to:
- Our website and booking platform
- Customer support communications (email, chat, WhatsApp)
- AI-powered support tools
- Interactions with rental providers through our marketplace
2. Information We Collect
a) Information You Provide
- Name
- Email address
- Phone number
- Billing information
- Booking details
- Messages sent through support or contact forms
b) Automatically Collected Information
- IP address
- Device information
- Browser type
- Usage data
- Cookies and tracking data
c) Information from Third Parties
- Payment processors
- Rental providers
- Analytics services
3. How We Use Your Information
We use personal data to:
- Facilitate and manage bookings
- Provide customer support
- Improve platform functionality
- Communicate updates and service-related information
- Process payments and marketplace fees
- Ensure security and prevent fraud
4. Legal Bases for Processing (Where Applicable)
We process personal data based on:
- Contractual necessity
- Legitimate business interests
- Legal obligations
- User consent (where required)
5. Sharing of Information
We may share personal information with:
- Rental providers (to complete bookings)
- Payment processors
- Service providers and hosting partners
- Legal authorities where required
- Business successors in the event of acquisition or restructuring
6. Cookies & Tracking Technologies
We use cookies and similar tracking technologies to improve user experience, analyze traffic, and enhance platform functionality. Users may control cookie preferences through browser settings or our cookie banner.
7. International Data Transfers
As a global marketplace, personal data may be processed or stored outside your country of residence. We take appropriate safeguards to ensure lawful data protection standards are maintained.
8. Data Retention
We retain personal data only as long as necessary for booking, legal, accounting, or operational purposes.
9. Data Security
We implement appropriate technical and organizational measures to protect personal information against unauthorized access, alteration, disclosure, or destruction.
10. Your Rights
Depending on your location, you may have rights to:
- Access your personal data
- Correct inaccurate data
- Request deletion
- Restrict processing
- Object to processing
- Request data portability
To exercise these rights, contact us at: [email protected]
11. Children’s Privacy
Our Platform is not directed to individuals under 18. We do not knowingly collect personal data from children.
12. Third-Party Links
Our Platform may contain links to third-party websites. We are not responsible for their privacy practices.
13. Updates to This Policy
We may update this Privacy Policy from time to time. Updated versions will be posted with a revised effective date.
14. Contact Information
Drive Car Rental, Inc.
Registered in Delaware, United States
Email: [email protected]
